Digital picture frames are all the rage these days. They may be expensive – but apparently people love to see themselves and their favorite photos in crystal clear color. It’s like taking a step into movie pictures like in Harry Potter. Of course not every frame is perfect as was proven with the new 10.4” Insignia frame.

Best Buy noticed that the Insignia frame – which is $230 – was created with the Trojan. While this software is easy enough to remove and to take care of; Best buy seems to be taking its time and has recently pulled them off their shelves. They are planning on sending out letters to customers that they know have bought the frame and showing them an easy way to fix their problem. Of course we know that the easiest way is to just bring it back and get a better one.

Letter from Best Buy

Earlier this month, it came to our attention that some units of the Insignia 10.4-inch digital photo frame (SKU 8483866) have a known Trojan virus. This virus was pre-installed during the manufacturing process. It affects only Windows applications and will only be initiated if the digital picture frame is connected to a PC via a USB cable. Customers who have not connected the digital picture frame to a PC, or those who have updated anti-virus software should be fully protected.

While the virus is old and is easily removed from the picture frame by up-to-date anti-virus software, all units were pulled from shelves the first week of January as a precautionary measure to protect our customers. Those units will be returned via the standard warehouse send back process and the model is now discontinued. Once a solution has been tested and confirmed, a letter will be sent to customers who purchased the product.

Geek Squad employees have instructions to resolve the issue in the meantime. If a customer returns one of these units to your store or has questions or concerns about a virus, please direct them to the Geek Squad. Please note: No other Insignia digital picture frame products are affected by this issue.

Tags: digital frame, digital picture frame, insignia frame, isignia, picture frame